Shipping & Delivery
What shipping options are available?
We offer Standard, Advanced and Expedited shipping options. Delivery times and fees vary based on your shipping address. View details in our shipping policy.
How long will it take to receive my order?
Total delivery time = processing time + shipping time.
Processing Time:
Processing Time:
- 0-3 business days for items with non-prescription lenses
- 3-5 business days for items with prescription lenses
- 5-7 business days for items with progressive/bifocal lenses or prism correction
- 5-7 business days for items with high prescriptions (SPH ±7.00+ or CYL ±3.00+)
How do I track my order?
Once your order is shipped, a Shipment Update email will be sent to you with tracking information. You can track your items via the email you received, OptiOut order tracking page, or the carrier's official website.
Experiencing a tracking issue? Contact us at info@optiout.com.
Experiencing a tracking issue? Contact us at info@optiout.com.
What if my package is lost or stolen?
If tracking shows your package as delivered but you can't locate it, please first check with your family members, neighbors, your building manager first.
If your package is confirmed lost or stolen, please contact us at info@optiout.com within 2 days. We'll work with the carrier to investigate and help resolve the issue.
If your package is confirmed lost or stolen, please contact us at info@optiout.com within 2 days. We'll work with the carrier to investigate and help resolve the issue.
Product & Order
Does OptiOut eyewear support prescription lenses?
Yes. Most OptiOut's products support prescription lenses. You can choose from a wide range of lens options for your prescription. If you are unsure about compatibility, contact us at info@optiout.com.
What are polarized lenses?
Polarized lenses contain a special filter that reduces glare from reflective surfaces such as water, snow, and roads. They are often used for driving, fishing, skiing, and other outdoor activities.
What kind of lenses should I choose for my glasses?
Consider your usage scenario and prescription.
We offer standard clear lenses for daily wear, polarized tinted lenses for outdoor activities, blue light blocking lenses for screen time, and photochromic lenses that darken automatically in sunlight, etc.
We offer standard clear lenses for daily wear, polarized tinted lenses for outdoor activities, blue light blocking lenses for screen time, and photochromic lenses that darken automatically in sunlight, etc.
How do I order prescription glasses and what information do I need?
Select your frame, then pick the prescription lens option.
Upload your prescription plus your PD (pupillary distance).
Double-check all choices before checkout.
Upload your prescription plus your PD (pupillary distance).
Double-check all choices before checkout.
Can I get prescription sunglasses?
Yes. Most sunglass frames at OptiOut support for prescription. They are the sunglass models that have prescription lenses options on the product pages.
Can I buy replacement prescription lenses only?
In many cases, yes. If your OptiOut frame is still in good condition and we still support that model, you can only order replacement prescription lenses. Please contact us at info@optiout.com with your frame model and prescription for confirmation.
Can OptiOut make progressive and bifocal prescription lenses?
Yes. We offer progressive and bifocal prescription lens options.
Are photochromic lenses available for prescription?
Yes, photochromic lenses are available with prescription. OptiOut offers a wide range of lens types.
Can I modify/cancel my order after checkout?
We begin processing orders as soon as they are placed, so modifications or cancellations are not guaranteed. If you need to change or cancel your order, please contact us as soon as possible at info@optiout.com. If your order has already entered production or has shipped, it may no longer be possible to modify or cancel it. Prescription orders may enter production quickly.
How do I track my order?
Once your order is shipped, a Shipment Update email will be sent to you with tracking information. You can track your items via the email you received, OptiOut order tracking page, or the carrier's official website.
Experiencing a tracking issue? Contact us at info@optiout.com.
Experiencing a tracking issue? Contact us at info@optiout.com.
Payment
How can I pay for my order?
We accept Apple Pay, Google Pay, PayPal, and major credit/debit cards such as Visa, Mastercard, American Express, Discover, Diners Club, JCB, etc.
Why can't I make a payment?
There are several common reasons why a payment may fail:
PayPal:
User not complete authorization (insufficient funds, an expired card, unverified details, etc).
Credit/Debit Card:
If your payment fails, please try again, use a different card, contact your issuing bank, or reach out to us.
PayPal:
User not complete authorization (insufficient funds, an expired card, unverified details, etc).
Credit/Debit Card:
- Payment intercepted by card issuer risk control system.
- 3DS authentication failed - not authenticated / account not verified.
- Payment declined.
- Invalid card number.
- Transaction failed - invalid account.
- Insufficient balance.
If your payment fails, please try again, use a different card, contact your issuing bank, or reach out to us.
Prescription
What is PD?
PD (Pupillary Distance) is the distance between the centers of your two pupils, measured in millimeters. This measurement helps us align prescription lenses correctly for comfortable vision.
How do I choose a prescription lens index?
Lens index measures how efficiently light bends through the prescription lens. The higher a lens' index is, the thinner it becomes.
You can find more details in the eyeglass lens index guide.
You can find more details in the eyeglass lens index guide.
What if my prescription is expired?
We require a current, valid prescription for prescription eyewear. If your prescription is expired, please visit an eye doctor or optometrist to get an updated prescription before placing your order.
If you have a special situation, contact us at info@optiout.com and we will help confirm what is acceptable.
If you have a special situation, contact us at info@optiout.com and we will help confirm what is acceptable.
RX Insert & Goggles
What is an RX Insert?
An RX Insert is a removable inner prescription frame. It fits behind the primary lens of select sports eyewear to provide vision correction.
How do I install or remove an RX Insert?
Installation varies by glasses and goggle model. RX Inserts are designed for click, slide or snap-fit installation. If you need help, don't hesitate to contact us at info@optiout.com.
Can I order a replacement RX Insert?
Yes. If your prescription changes or your RX Insert is damaged, you can order a replacement RX Insert for compatible goggles or glasses. Contact us at info@optiout.com for availability and ordering help.
Returns & Refunds
Can I return the item for free?
Yes, you have 30 days to return the item for any reason. You can find more details in our return policy.
How to request a return?
1. Email our customer service team(info@optiout.com) within 30 days after receiving your package. Please provide your order ID and attach a picture of the product for our review.
2. After the return request is approved, we will share return instructions for you to return the product back.
3. After we receive the return product, we will process the refund within 3 business days.
2. After the return request is approved, we will share return instructions for you to return the product back.
3. After we receive the return product, we will process the refund within 3 business days.